0121 667 1565

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How it works

The Phase promo site is packed full of ideas, but we would love to talk to you about your plans. Through years of experience helping brands and businesses in the UK and globally we can help point you in the right direction to explore an effective range of branded items, that can work within your budget and attract your target audience.

Streamlined Process

When we first started in the Promotional products industry 14 years ago, we used to receive a purchase order by fax! thankfully things have changed a lot since then.

We at Phase are passionate about making the process as streamlined as possible for our clients. Choosing promotional merchandise or putting together a branded clothing order does not need to be hard work. This is why we have a very clever piece of project management software that makes sure you are informed of every development with your order, every step of the way.

Full quotation based on your print or embroidery requirements.

Once we have helped you with a collection promotional product ideas, our account management team will provide you with a full quotation including delivery and set up costs, stripping back all the additional as an all-in price makes it easier for you to budget with your promotional product spend.

Samples provided, review the item before you proceed.

We are huge fans of making sure you review the promotional item, such as a branded pen or personalised shoppers. So that you can review the item, for manufacturing quality and suitability for colour match staying within your brand.

Reviewing a promotional product sample also helps you understand the available print area to lay down your logo and text. 

If the right promotional merchandise for your campaign needs to be reviewed by your team, you can all take a look.

If the product isn't right let us know and we can explore a huge range of relevant promotional product alternatives.

Visual mock-ups and layouts for free with your logo

Need to see how your logo works for your promotional item? no problem at all, we have a team of graphic support to create your artwork layout to your chosen products. Using your logo we can place the design within the promotional products available print area along with any text such as contact details and website info. With full design suites inhouse we can help pick your font, and advise on the best Pantone colours to ensure the design is perfectly on-brand. This is a free service that we offer to all of our customers.

Ready to order?

Once you are happy with the look, feel, and layout of your design to your promotional product and look to proceed with an order, just let us know and we will start the process of providing a full sales order and official proof for approval before proceeding to print.

Taking your unique quotation number, we create a sales invoice and invoice for your records and send you full written confirmation.

We will need your invoice and delivery address along with any additional information we may need to make sure the goods are delivered to the right hands. We will also issue a paid invoice for your records.

Official proof supplied before custom branding project.

Working with our factory partners, your logo and required layout are sent to the factory. You will receive an official PDF factory proof for your full approval before the items are branded by email.

With our simple project management solution, it's as simple as accepting the design or requesting amendments to the layout and a new official proof will be sent until you are 100% happy.

Once approved your promotional merchandise or branded clothing will go into production. At this stage, we can advise on your expected delivery date.

Updates on when your promotional products are out for delivery.

Once branded and ready to leave the factory we will give you a full digital track and trace so you can ensure you are free to take the delivery.

Phase only uses reliable commercial couriers, fully insured for your goods in transit, and this benefits our clients with the peace of mind that they can watch their consignment every step of the way.

Print Area

We will advise you on the maximum print area available to your promotional item.

Production Times

Working to an event date? we may be able to express print your promo, speak to the team about what can be achieved.

Track Your Delivery

Once your printed goods have been despatched we will send you a full digital trace. We only use commercial insured courier services.

Customer Service

Constant updates about your order and production times, any issues we promise to resolve even if it requires a full re-print at our cost.

Digital Proof

Need to see your logo laid out against your promo item, our team can help with free visual designs, all orders will need to be approved digitally before we proceed.


If we are screen printing your item we will ask for your Pantone colours to ensure brand matching. We can also advise on the nearest Pantone to your product or garment.

Quality Products

All of our promotional products and clothing are quality gauranteed. We only work with ethical SEDEX factories globally.

Secure Payment

Rest assured we have a very secure client area alongside Stripe payment for additional security on any payments.

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